shipping & return policy

SHIPPING POLICY

Order Processing

All Sestra orders are processed within 2-3 business days. Once your order is shipped, you’ll receive a confirmation email with tracking details.

Delivery Timeline

Standard delivery across India takes 3–4 business days from dispatch. Delivery times may vary slightly depending on your location or courier service.

Shipping Charges

• Free standard shipping on all orders.

Delivery Areas

Currently, Sestra ships only within India. We’re working to expand to international locations soon.

Delays

While we always try to deliver on time, unforeseen events (like courier delays, weather conditions, or festive rush) may affect delivery schedules. We’ll keep you informed if your order is delayed.

Contact Us

If you have any questions about your shipment, please reach out to us at care@sestralife.com or call +91 93218 29996.

RETURN & REFUND POLICY

At Sestra, your comfort matters to us. If something isn’t right with your order, we make it simple to return your purchase and receive store credit. Please read the details of our Return & Refund Policy below.

Return Window

• You can request a return within 7 days of receiving your order.
  

• Requests made after 7 days will not be eligible for return.
  
  

Refund Method

• Refunds are issued in the form of store credit, which can be used on future purchases at Sestra.
  

• Store credit does not expire and can be applied to any product on our website.
  
  

Deductions

• A ₹100 convenience fee will be deducted from the refund amount.
  

• For Cash on Delivery (COD) orders, the COD charges will also be deducted from the refund.
  
  

Condition of Returns

• Returned products must be unused, unwashed, and in their original packaging.
  

• Items that show signs of wear or damage will not be accepted.
  
  

Processing Time

• Once we receive and inspect your returned item, your store credit will be issued within 5–7 business days.
  

• You will be notified by email once the store credit is available in your account.
  
  

How to Initiate a Return

To request a return, please email us at care@sestralife.com with the following details:

• Order number
  

• Item(s) you wish to return
  

• Reason for return
  
  

Our customer support team will guide you through the return process.